All of the digital files are non-refundable once you purchase.
So please be sure the options of the products before you purchase.
We highly recommend you to use Safari app for download the files.
If not, there can be some errors when you import the file to the goodnotes app.
1. You can find the 'download' button on your 'mypage' - it's on the top menu.
2. Click 'download'
3. Please check your 'download' folder in the 'file' app.
You can download the files on your 'mypage'- you can find the menu on the top - right after you purchase.
Please be noted that we don't send them through e-mail additionally.